Data Protection Manager 2012 Setup: Error 4309 while installing SQL Server 2008 R2 SP1

Posted by on Jul 5, 2013 in Data Protection Manager, SQL Server, Uncategorized | 3 comments

I just needed to do a fresh installation of Microsoft System Center 2012 Data Protection Manager SP1 on a fresh Windows Server 2012. I went throug all steps of the installation wizard, installed all prerequisites and started the installation. But then I got this error:

DPM SQL Setup Error 1

The Data Protection Manager installation did not complete successfully. For details, click the Error tab.

DPM SQL Setup Error 2

The SQL Server installation failed. All changes made by the SQL Server installation to the system were rolled back. Manually install SQL Server. For instructions, see “Manually Installing Prerequisite Software” in the System Center 2012 Service Pack 1 DPM Deployment Guide.
ID: 4309. Details: Unknown error (0x84be0009)

All you can find on Technet or elsewhere is:

Manually install SQL Server 2008. For instructions, see “Manually Installing Prerequisite Software” in the DPM 2010 Deployment Guide.

That was not as helpful as it should have been.

So I tried to manually install SQL Server. I went to the SQLSVR2008R2SP2 folder on the DPM installation media and ran setup. I chose to install a single instance SQL Server and this is what I got:

SQL Server Setup Support Rules Failed 1

Long path names to files on SQL Server installation media: Failed

SQL Server Setup Support Rules Failed 2

Rule “Long path names to files on SQL Server installation media” failed.
SQL Server installation media on a network share or in a custom folder can cause installation failure if the total length of the path exceeds 260 characters. To correct this issue, utilize Net Use functionality or shorten the path name to the SQL Server setup.exe file.

Hence I copied the whole Data Protection Manager installation media from a network share to my local hard drive and ran DPM setup again. This time it worked like a charm:

DPM SQL Setup Succeeded


  1. Unbelievable. Truly a buggy installation process. I must have had about 7 goes at installing DPM to get it to work – this was the last issue I ran up against after countless errors around trying to use an existing MSSQL Reporting Server. I gave up and decided to use the built in option and hit this one.

    Thanks for your help.

  2. It’s ridiculous! I’m trying to user SQL 2012 on the same box as the DPM software and all I keep getting is this lame ‘The required windows components installation failed. (ID: 4023)’ Manually install required components… blah blah blah.

    Looks like I’m going to have to use the built in 2008 copy of SQL…

  3. I attempted an in place upgrade of DPM 2012 to DPM 2012 SP1 but it failed. I then uninstalled DPM and SQL and re-ran the install, it failed with an error, (ID: 4309). Then I made sure DPM and SQL was uninstalled. I also deleted any DPM and SQL Folders under the Program Files and Program Files (x86)Folders. I also made sure there were no references to DPM or SQL in the Registry. The Install went through OK.

    Caution:- Don’t edit the Registry if you don’t know what you are doing.

    I hope this helps …

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